How to order – Toys and Parties

How to order

How do I place an order with Toys and Parties?
Toys and Parties have made it quite simple.
The two options available to you are:
  1. Shop online
  2. Place an order via email
    How do I place an email order?
    Please email sales@toysandparties.co.za  with the following details:
    Customer Name & Surname:
    Day time address: (please include your company name should we be delivering to your work address)
    Contact number:
    Email address:
    Product details:
    Product quantity:
                                                                                                                             
    Can I visit your store to place an order?
    No. Toys and Parties is an online store and as such does not have a physical retail store. Our head office is based in Parklands, Cape Town.
                                                                                                                           
    How do I check the status of my order?
    You can email us at sales@toysandparties.co.za for an update on your order.
                                                                                                                             
    Can I cancel my order once I've placed it?

    Once the order has been placed and payment made, you have 24 hours to cancel the order by emailing us at sales@toysandparties.co.za.

    After 24 hours you may not cancel the order. If you would like to cancel your order  after the 24 hours period, you must request a refund  from sales@toysandparties.co.za. Please note that you will be liable for 35% of the purchase price for the costs incurred in us having the item shipped from the UK, customs charges and the costs to return it to our supplier.