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F.A.Q

1)How long does it take to despatch my parcel?

In Stock items take 1-3 days to despatch.

The rest of our items take 7-10 working days.


Please note that these times may be delayed due to courier strikes or delays at customs. We unfortunately have no control over these factors and are not responsible for any delays in delivery due to these unfortunate events.

2)Where do you get your items from?

In order for us to supply our customers with the most up-to-date products, we order our products from suppliers in the UK.

3) What delivery methods are available?

We delivery to your door with a Courier service.

You are also welcome to arrange for your own Courier Company to collect the parcel from us in Parklands North, Cape Town.

4)What are the delivery charges?

Please visit our Delivery Charges page.

5)How do I place an order?

Please visit our How to Order page.


4) Queries relating to an order.


Should you have placed an order and have a query regarding it, then please email us at sales@toysandparties.co.za with your query and your order number in the subject line. We will answer your query within 24 hours of receiving it.

5) Can you assist me in getting items that’s not on the site?

If you require bedding, a party theme, toy or any other item that is not listed on our site, then please email us at sales@toysandparties.co.za with the details of what you are looking for and we will gladly try and source it for you.

6) What payment methods do you accept?

Please visit our Payment Methods page.


7) Do you have a shop that we can view the items at?
We are an online store and do not have a physical retail store. Our head office is based in Parklands North, Cape Town.

 8) How often do you add new stock to your site?

We add new stock to our site on a weekly basis so feel free to visit our site often to see the new goodies. Sign up  to receive our newsletter and be the first to know of any new developments on our site.

9) Do I have to pay any other charges apart from the price of the item?
Besides the purchase amount and delivery charge, there are no custom fees or VAT to still pay on the items. We take care of all those fees so the price you see is the price you pay.

10) Do your offer Trade Accounts?

Please visit our Trade Accounts page.

11) Where else can I view your products?

Our products are also available to purchase from Bid or Buy and Takealot.