Cancellations – Toys and Parties

Cancellations

The despatch time on our items is normally 10-15 working days.

On the rare occasion, there might be a delay due to a complete National Lockdown imposed by the South African Government, customs detaining shipments, acts of God, SARS inspections, customs inspections or flight delays which is unfortunately out of our control. 

Once the order has been placed and payment made, you have 24 hours to cancel the order by emailing us at sales@toysandparties.co.za.

If you would like to cancel your order after the 24 hours period,  you may request a refund from sales@toysandparties.co.za.

Please note that you will be liable for 35% of the purchase price for the costs incurred in us having the item shipped from the UK, custom charges and returning it back to our supplier.

Any bedding that has been altered as per the customers request can unfortunately not be returned.

Depending on your credit card company or bank, it may take an additional 2-10 business days for the amount to reflect on your account.